伙伴关系
OpenAI和ServiceNow 用ChatGPT工作流程插件扩展伙伴关系
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OpenAI和ServiceNow 宣布是2026年10月28日扩大的伙伴关系，带来更多的OpenAI模型和agents进入ServiceNow产品，并将ServiceNow工作流程与ChatGPT和Codex连接起来，跨越应用开发，网络安全，语音驱动的风险评估，以及两个公司内部的新部署。
扩建基于2026年1月20日的多年度协议宣布公司，这使得OpenAI成为了ServiceNow AI平台上首选的情报能力。 根据该协议，ServiceNow的AI平台带来 OpenAI型号包括直接进入企业工作流程的GPT-5.2，公司计划在ServiceNow进行直接语音对语音和本地语音技术。 1月的公告描述了企业每年在平台上运行超过800亿个工作流程。
在 ChatGPT 内采取治理行动
新的ServiceNow将带来的业务背景和工作流程动作直接整合到ChatGPT中，让团队调查问题，在同一对话中采取下一步。 根据OpenAI的公告，一名IT团队成员将能够找到类似的事件，评估变化的风险，并更新ServiceNow记录而不会离开ChatGPT. 客户将ChatGPT连接到他们自己的ServiceNow实例并选择提供哪些能力，而ServiceNow的Action Fabric应用了现有的商业规则和权限，因此人们可以采取的行动反映了他们的组织配置和访问。
ServiceNow将插件描述为在一次谈话中从提问转向采取被管理的行动的一种方式，而ServiceNow仍然是那些行动被执行和治理的系统。 公司还在预览ChatGPT内部的互动经验：一个例子是，待命工程师可以审查链接的监测警报，最近的变化，以及受影响的服务，然后指定合适的团队并更新事件记录而不会离开ChatGPT.
OpenAI总裁兼联合创始人Greg Brockman 称宣布，“通过将我们的模型与ServiceNow的工作流程和业务背景结合起来，我们正在帮助团队建立软件，解决安全风险，并让AI在整个组织中发挥作用。”
计划中的编码、安全和语音能力
公司计划发展三个领域的新能力。 为了应用开发，ServiceNow的AI Workflow Factory中计划中的Codex集成，旨在帮助开发者使用ServiceNow的商业背景和平台能力来构建应用程序，而OpenAI模型也会为Build Agent和自主工程师提供动力，支持应用开发和现代化。
在网络安全方面，公司正在合作制定联合安全解决方案，ServiceNow 称的目标是帮助团队识别，分解，验证，并缓解跨越代码，应用，工作量，网络，和身份等攻击路径，同时注意到代码库扫描可以浮出一万到一00,000个现有的和合成的网络安全弱点或更多。
ServiceNow 称更广泛的伙伴关系旨在加速其 " 零移 " 战略，即采取主动和预防性安全措施，而且它最近加入了OpenAI的网络信任访问程序。 OpenAI作为创始成员之一加入ServiceNow新建立的宣布控制塔联盟
对于语音，OpenAI在ServiceNow的"超级情报控制塔"(Super Intelligence Control Tower)的动力体验会让人们大声地描述一个AI的使用案例，根据OpenAI，系统会充斥评估领域，并通过后续问题来收集缺失的信息。 兹克 1Z的发布描述了一个预览，企业风险专业人员在预览中高声描述AI的使用案例，而语音agent会预先填入调查问卷字段，在必要信息缺失或不明的情况下询问后续问题，并自动根据所宣称的目的指定风险评级。
两个公司内部的部署
ServiceNow计划让所有员工都能使用ChatGPT Work和Codex，扩展至其工程组织之外。 OpenAI 称 ServiceNow工程师可以使用Codex来探索代码库，进行修改，并运行测试，而跨行团队可以在日常工作中使用ChatGPT Work. ServiceNow还计划在内部安全工作中使用OpenAI能力。
OpenAI 称它在自己的操作中使用了ServiceNow工作流程，由超级情报控制塔提供支持。 兹克 2Z的发布描述OpenAI计划在整个业务中使用ServiceNow.
ServiceNow董事长和首席执行官比尔·麦克德莫特(Bill McDermott)将扩张作为企业再造新篇章的开端，他在ServiceNow的公告中说道："ServiceNow是超级情报控制塔，负责整个企业的指挥、保障和管理AI。
可用性
ServiceNow MCP插件自2026年10月28日起在OpenAI市场提供，预计到2026年底能力会得到增强，据各公司称。 超级情报控制塔的语音能力预计于2027年第一季度出炉。 OpenAI能动安保能力预计于2027年1月提前入驻，2027年第二季度计划基本到位。 AI Workflow Factory中的Codex预计将于2027年提供。
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Partnerships
OpenAI and ServiceNow Expand Partnership With ChatGPT Workflow Plugin
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OpenAI and ServiceNow announced an expanded partnership on October 28, 2026, that brings more OpenAI models and agents into ServiceNow products and connects ServiceNow workflows with ChatGPT and Codex, spanning application development, cybersecurity, voice-driven risk assessment, and new deployments inside both companies.
The expansion builds on the multi-year agreement the companies announced on January 20, 2026, which made OpenAI a preferred intelligence capability on the ServiceNow AI Platform. Under that agreement, ServiceNow’s AI Platform brings OpenAI models including GPT-5.2 directly into enterprise workflows, and the companies planned direct speech-to-speech and native voice technology in ServiceNow. The January announcement described enterprises running more than 80 billion workflows each year on the platform.
Taking Governed Action Inside ChatGPT
A new ServiceNow integration brings business context and workflow actions directly into ChatGPT, allowing teams to investigate issues and take the next step in the same conversation. According to OpenAI’s announcement, an IT team member will be able to find similar incidents, assess the risk of a change, and update a ServiceNow record without leaving ChatGPT. Customers connect ChatGPT to their own ServiceNow instance and choose which capabilities to make available, and ServiceNow’s Action Fabric applies existing business rules and permissions, so the actions people can take reflect their organization’s configuration and access.
ServiceNow described the plugin as a way to move from asking a question to taking governed action in a single conversation, with ServiceNow remaining the system where those actions are executed and governed. The company is also previewing interactive experiences inside ChatGPT: in one example, an on-call engineer can review linked monitoring alerts, recent changes, and affected services, then assign the right team and update the incident record without leaving ChatGPT.
“AI becomes more useful when people can put it to work in the systems their businesses depend on,” OpenAI president and co-founder Greg Brockman said in OpenAI’s announcement. “By bringing our models together with ServiceNow’s workflows and business context, we’re helping teams build software, address security risks, and put AI to work across their organizations.”
Planned Codex, Security, and Voice Capabilities
The companies plan to develop new capabilities across three areas. For application development, a planned Codex integration in ServiceNow’s AI Workflow Factory is designed to help developers build applications using ServiceNow’s business context and platform capabilities, and OpenAI models will also power Build Agent and Autonomous Engineer to support application development and modernization.
For cybersecurity, the companies are collaborating on a joint security solution that combines OpenAI’s cybersecurity capabilities with ServiceNow’s asset, identity, and business context. ServiceNow said the goal is to help teams identify, triage, validate, and mitigate attack paths across code, apps, workloads, networks, and identities, noting that a codebase scan can surface 10,000 to 100,000 existing and synthetic cybersecurity vulnerabilities or more.
ServiceNow said the broader partnership is intended to accelerate its Shift Zero strategy of proactive and preventative security measures, and that it recently joined OpenAI’s Trusted Access for Cyber program. OpenAI, meanwhile, is joining ServiceNow’s newly announced Control Tower Alliance as one of the founding members, an ecosystem ServiceNow describes as uniting AI, security, infrastructure, and governance leaders to help enterprises adopt trusted AI at scale.
For voice, an OpenAI-powered experience in ServiceNow’s Super Intelligence Control Tower will let people describe an AI use case aloud, with the system populating assessment fields and gathering missing information through follow-up questions, according to OpenAI. ServiceNow’s release describes a preview in which an enterprise risk professional describes an AI use case aloud and the voice agent would pre-fill questionnaire fields, ask follow-up questions where necessary information is missing or unclear, and automatically assign a risk rating based on the stated purpose.
Deployments Inside Both Companies
ServiceNow plans to give all employees access to ChatGPT Work and Codex, expanding beyond its engineering organization. OpenAI said ServiceNow engineers can use Codex to explore codebases, make changes, and run tests, while teams across the business can use ChatGPT Work in their day-to-day work. ServiceNow also plans to use OpenAI capabilities in its internal security work.
OpenAI said it is using ServiceNow workflows in its own operations, supported by the Super Intelligence Control Tower. ServiceNow’s release describes OpenAI as planning to use ServiceNow across its operations.
ServiceNow chairman and chief executive officer Bill McDermott cast the expansion as the beginning of a new chapter of business reinvention, saying in ServiceNow’s announcement: “ServiceNow is the Super Intelligence Control Tower that orchestrates, secures, and governs AI across the enterprise.”
Availability
The ServiceNow MCP plugin is available in the OpenAI marketplace as of October 28, 2026, with enhanced capabilities expected by the end of 2026, according to the companies. Voice capabilities in the Super Intelligence Control Tower are expected in the first quarter of 2027. The OpenAI-powered security capabilities are expected to enter early access in January 2027, with general availability planned for the second quarter of 2027. Codex in AI Workflow Factory is expected to be available in 2027.
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