AI 模型和平台
Sierra 新增合规控制台到地平线Agent平台
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Sierra 推出遵义控制台于2026年10月28日，在其"地平线"平台上搭建了一套可配置的护栏和控制装置，公司称的设计旨在帮助AI agents遵循适用于其跨渠道的外联，使用案例，州和国家的规则。
Sierra 称 agents在过去6个月中已经到达了临界点，从大多数反应性，一而再而三的支持对话转移到可以持续数周或数月的互动。 提供贷款、收取迟付、跟踪报价、续签保险单都涉及积极主动的外联，而且根据工作情况，agent可能需要在几天、几周或几个月内给同一个客户打电话、发短信或发电子邮件以完成。
根据Sierra，所有这些相互作用都受到监管，规则因地而异，国家、州和行业为谁可以联系、何时联系、何时联系、何时联系以及必须告诉什么规定了自己的要求。 称公司违纪行为可导致罚款，法律诉讼，并导致客户失去信任，并被引证为其建造控制台的原因。
披露、联系Windows和假日排除
合规控制台被建入地平线平台，每个控制器都可以被调整以反映本地规则和公司自身的需求。
关于披露，Sierra 指出指出，国家法律和州法律可以要求打电话者表明自己的身份，并在电话录音时告诉人们。 控制台让一个公司设定其agent在每个频道上披露的内容：一个呼叫是如何打开的，一个文本是如何解释选择退出的，或者电子邮件中未订阅的链接。
联系人windows处理一个企业可以给客户打电话或发短信的时数的管辖权限制。 公司可以配置 agent，只能在允许的时间内根据接收者的当地时间进行联系。 Sierra表示大多数地块中可接受的接触窗口从8AM到9PM运行，而windows可以被定制，按日设定不同，或者在一日内分拆来匹配地块规则。
假日除外规定因国家和地区而异。 Sierra以西班牙的国庆日，法国的巴士底日，澳大利亚的ANZAC日等为例，说明市场推广活动在法律上受到限制的日子。 一旦选择了客户区域，就可以配置控制台，以便在这些天自动保持外联。
频率限制、 Opt- Outs 和 Dashboards
有些法律规定，企业可以经常与同一人联系。 合规控制台让公司设定适合自身要求的频率限制，包括对营销和交易拓展的单独限制。
Sierra表示，所有选择退出请求都得到了满足，无论请求是通过发短信停止还是通过电话传递，选择退出请求都保存下来，并可供公司完全使用。
Insights的Dashboard显示有多少外出通话和消息遵守控制台允许，推迟，被封锁，或持有审查，以及选择退出。 Sierra 称这让各小组清楚了解每个agent的推广如何遵循他们的设置。 公司将控制台定位为一种将agent扩展至新的使用案例和国家的方式，同时尊重客户的时间和居住规则。
控制台后面的地平线平台
Sierra 宣布 Horizon于2026年7月16日被描述为一个平台，使agents能够追求长远目标，例如启动贷款或获得保健程序的事先授权。 Horizon agents在几天，几周，或几个月内主动地与客户接触，根据公司的情况，使用代理AI确定关闭销售，升级订阅计划或安排测试驱动所需的步骤。 Sierra将"地平线"描述为自其2024年发布以来最显著的扩张，为Agent OS带来了长视距规划和上下文引擎。
据Sierra称，Agent OS为上百个公司授权电话和聊天，命名了桑坦德，火箭抵押，和Cigna，其中称公司其客户包括了"财富"50人的近一半。 美国医疗保健机构One Horizon设计伙伴利用平台安排初级保健医生向专家转诊，Sierra 称流程可涉及数十条短信和与病人、专家和转诊医生的电话。 在平台的定价模式下，Sierra 称 Horizon 客户支付交付的商业成果而不是象征性。
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AI Models & Platforms
Sierra Adds Compliance Console to Horizon Agent Platform
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Sierra introduced Compliance Console on October 28, 2026, a set of configurable guardrails and controls built into its Horizon platform that the company says is designed to help AI agents follow the rules that apply to their outreach across channels, use cases, states, and countries.
Sierra said agents have reached a tipping point in the last six months, moving from mostly reactive, one-and-done support conversations to interactions that can last weeks or months. Originating a loan, collecting a late payment, following up on a quote, and renewing an insurance policy all involve proactive outreach, and depending on the job an agent might need to call, text, and email the same customer over days, weeks, or months to complete it.
Every one of those interactions is regulated, and the rules vary by locale, with countries, states, and industries setting their own requirements for who can be contacted, when, how often, and what they must be told, according to Sierra. The company said infractions can lead to fines, legal action, and a loss of customer trust, which it cited as the reason it built the console.
Disclosures, Contact Windows, and Holiday Exclusions
Compliance Console is built into the Horizon platform, and each control can be adjusted to reflect local rules and a company’s own requirements.
On disclosures, Sierra notes that national and state laws can require callers to identify themselves and tell people when a call is being recorded. The console lets a company set what its agent discloses on each channel: how a call opens, how a text explains opting out, or the unsubscribe link in an email.
Contact windows address jurisdiction limits on the hours when a business can call or text a customer. Companies can configure an agent to reach out only during allowed hours based on the recipient’s local time. Sierra states the acceptable contact window in most locales runs from 8AM to 9PM, and that windows can be customized, set differently by day, or split within a single day to match local rules.
Holiday exclusions vary by country and region. Sierra cites Spain’s National Day, France’s Bastille Day, and Australia’s ANZAC Day as examples of days when marketing outreach is legally restricted. Once a customer’s region is chosen, the console can be configured to automatically hold outreach on those days.
Frequency Limits, Opt-Outs, and Dashboards
Some laws cap how often a business can contact the same person. Compliance Console lets companies set frequency limits adapted to their own requirements, including separate limits for marketing and transactional outreach.
Sierra states that all opt-out requests are honored, whether the request is made by texting STOP or communicated over the phone, and that opt-out requests are saved and fully accessible to the company.
Dashboards in Insights show how many outbound calls and messages Compliance Console allowed, deferred, blocked, or held for review, along with opt-outs. Sierra says this gives teams a clear view of how each agent’s outreach follows their settings. The company positions the console as a way to expand an agent to new use cases and countries while respecting customers’ time and the rules where they live.
The Horizon Platform Behind the Console
Sierra announced Horizon on July 16, 2026, describing it as a platform that enables agents to pursue long-horizon goals, such as originating a loan or getting prior authorization for a healthcare procedure. Horizon agents proactively engage with customers over days, weeks, or months, using agentic AI to determine the steps required to close a sale, upgrade a subscription plan, or schedule a test drive, according to the company. Sierra described Horizon as its most significant expansion since its 2024 launch, bringing long-horizon planning and a context engine to Agent OS.
According to Sierra, Agent OS powers phone calls and chats for hundreds of companies, naming Santander, Rocket Mortgage, and Cigna among them, and the company says its customers include almost half of the Fortune 50. One Horizon design partner, a US healthcare provider, uses the platform to schedule referrals from primary care physicians to specialists, a process Sierra says can involve dozens of texts and phone calls with the patient, the specialist, and the referring physician. Under the platform’s pricing model, Sierra says Horizon customers pay for business outcomes delivered rather than tokens.
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