OpenAI和ServiceNow扩大跨企业工作流程的伙伴关系
ServiceNow将把OpenAI模型和agents带入从开发到安全的工作流程，并将ChatGPT Work和Codex扩展至员工。
OpenAI和ServiceNow正在扩大我们的合作关系，将更多的我们的模型和agents带入ServiceNow产品，并将ServiceNow的工作流程与ChatGPT和Codex相接。 我们让企业更容易使用AI来建立应用程序
扩大以一月份我们的伙伴关系宣布为基础，使OpenAI更多地参与ServiceNow为其客户和自身业务所做的工作。
新的ServiceNow整合将直接将业务背景和工作流程行动带入ChatGPT，帮助团队调查问题并在同一对话中采取下一步。 一名IT团队成员将能够找到类似事件，评估变化的风险并更新ServiceNow记录而无需离开ChatGPT.
客户将ChatGPT连接到他们自己的ServiceNow实例，并选择提供哪些能力。 ServiceNow的Action Fabric应用了现有的商业规则和权限，因此人们可以采取的行动反映了他们的组织配置和访问。
ServiceNow也在预览ChatGPT内部的互动体验。 一个例子是，待命工程师将能够审查相关的监测警报、最近的变化和受影响的服务，然后指派合适的小组，并努力在ChatGPT内找到固定点。
我们还计划在三个领域发展新的能力：
- 应用程序开发：在ServiceNow的AI Workflow Factory计划中的Codex集成将帮助开发者利用ServiceNow的商业背景和平台能力来构建应用程序。 OpenAI模型还将为Build Agent和自主工程师提供动力，以支持应用开发和现代化。
- 网络安全：联合安全解决方案将把OpenAI的网络安全能力同ServiceNow的资产，身份和业务环境结合起来，以帮助团队调查弱点，确定风险的优先次序并协调补救。
- 声音：OpenAI在ServiceNow的超级情报控制中的动力体验 Tower将让人们高声描述AI的用例，帮助填充评估领域，并通过后续问题来收集缺失的信息。
ServiceNow计划让所有员工都能进入ChatGPT Work和Codex，扩展至其工程组织之外。 工程师可以使用Codex来探索代码库，进行修改并运行测试，而跨行团队可以在日常工作中使用ChatGPT Work. ServiceNow还计划在内部安全工作中使用OpenAI能力。 OpenAI也在我们自己的业务中使用ServiceNow工作流程，由超级情报控制塔支持。
ServiceNow MCP插件现今可到OpenAI市场使用，预计到2026年底将增强能力。 超级情报控制塔的语音能力预计于2027年第一季度出炉。 OpenAI能动安保能力预计于2027年1月提前入驻，2027年第二季度计划基本到位。 AI Workflow Factory中的Codex预计将于2027年提供。
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OpenAI and ServiceNow expand partnership across enterprise workflows
ServiceNow will bring OpenAI models and agents into workflows from development to security, and expand ChatGPT Work and Codex to employees.
OpenAI and ServiceNow are expanding our partnership to bring more of our models and agents into ServiceNow products and connect ServiceNow workflows with ChatGPT and Codex. Together, we’re making it easier for businesses to build applications, resolve IT requests and address security issues using AI.
The expansion builds on our partnership announced in January, bringing OpenAI into more of the work ServiceNow does for its customers and within its own business.
A new ServiceNow integration will bring business context and workflow actions directly into ChatGPT, helping teams investigate issues and take the next step in the same conversation. An IT team member will be able to find similar incidents, assess the risk of a change and update a ServiceNow record without leaving ChatGPT.
Customers connect ChatGPT to their own ServiceNow instance and choose which capabilities to make available. ServiceNow’s Action Fabric applies existing business rules and permissions, so the actions people can take reflect their organization’s configuration and access.
ServiceNow is also previewing interactive experiences inside ChatGPT. In one example, an on-call engineer will be able to review linked monitoring alerts, recent changes and affected services, then assign the right team and work toward a fix within ChatGPT.
We also plan to develop new capabilities across three areas:
- Application development: A planned Codex integration in ServiceNow’s AI Workflow Factory will help developers build applications using ServiceNow’s business context and platform capabilities. OpenAI models will also power Build Agent and Autonomous Engineer to support application development and modernization.
- Cybersecurity: A joint security solution will combine OpenAI’s cybersecurity capabilities with ServiceNow’s asset, identity and business context to help teams investigate vulnerabilities, prioritize risks and coordinate remediation.
- Voice: An OpenAI-powered experience in ServiceNow’s Super Intelligence Control Tower will let people describe an AI use case aloud, helping populate assessment fields and gather missing information through follow-up questions.
ServiceNow plans to give all employees access to ChatGPT Work and Codex, expanding beyond its engineering organization. Engineers can use Codex to explore codebases, make changes and run tests, while teams across the business can use ChatGPT Work in their day-to-day work. ServiceNow also plans to use OpenAI capabilities in its internal security work. OpenAI is also using ServiceNow workflows in our own operations, supported by the Super Intelligence Control Tower.
The ServiceNow MCP plugin is available in the OpenAI marketplace today, with enhanced capabilities expected by the end of 2026. Voice capabilities in the Super Intelligence Control Tower are expected in the first quarter of 2027. The OpenAI-powered security capabilities are expected to enter early access in January 2027, with general availability planned for the second quarter of 2027. Codex in AI Workflow Factory is expected to be available in 2027.
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